To return a scratch off promotional product for a refund please make sure your item is in unused, re-sellable condition. The refund will be issued to the original form of payment used at checkout. We will refund the full purchase price less the actual shipping cost. All returns are subject to a 15% restock fee unless the product is defective. We will gladly exchange any product if the wrong size or color was purchased. Return shipping and reshipping expense is the buyers responsibility. Please note that Custom Card orders are NON-Refundable unless an error was made on our end. We send electronic proofs for our custom orders to prevent any printing mistakes. We CANNOT guarantee print colors. That’s because you are viewing colors over a monitor and your monitor settings may vary from ours. All print colors are approximate.