Preguntas Frecuentes
Ordering & Customer Service
What are your business hours?
Monday – Friday: 8:30 a.m. – 4:30 p.m. CST. We are closed on all Federal Holidays.
Where are you located and what is your contact information?
5 Schiber Ct, Suite A, Maryville, IL 62062. Email: info@myscratchoffs.com. Phone: 618.416.1623.
What is your return and exchange policy?
We ask that all return requests are made within 45 days of receiving the product. All returns must be in unopened, 100% resellable condition. Courtesy Returns will be refunded in the same method as the original payment, less a 15% restock fee and original shipping charges. Please contact us at info@myscratchoffs.com or 618.416.1623 to start the process. We will issue you an RMA (Return Merchandise Authorization) number. Please ship back the unwanted product with the RMA number marked on the package. Your refund will be processed once we receive and inspect the returned item.
Can I contact you for a pricing quote or questions?
Absolutely! Feel free to contact us at info@myscratchoffs.com or 618.416.1623 during normal business hours. We are open Monday–Friday 8:30 a.m. – 4:30 p.m. CST, closed on all Federal Holidays.
Do you ship internationally?
Yes, we gladly ship internationally. At checkout, choose Add Shipping and select International Shipping, then select the appropriate shipping method. We cannot be held responsible for international shipping transit times due to customs clearance. The customer is responsible for all customs fees and taxes upon arrival in their country, except for USPS First Class Mail packages to Canada, which have customs fees pre-paid.
Will I be subject to customs or duty fees on my international purchase?
The customs form will be marked as Merchandise, which may lead to additional customs fees imposed by the Customs Authority. Custom fees are always the responsibility of the customer, except for USPS First Class Mail packages to Canada, which have customs fees pre-paid. Please review your country's customs and duty fees before purchasing.
I'm tax exempt — can I place an order on your website?
For any tax exempt order, please email the order details along with your current Tax Exemption Form to info@myscratchoffs.com. We will enter the order manually and email you a link to pay. Any order placed directly on our site is subject to tax. If you place an order online, we are unable to refund the tax — we would need to fully refund the order and place it manually. Please contact us directly with any questions about the process.
Shipping & Delivery
Where do your orders ship from?
All orders ship from our headquarters located at: 5 Schiber Ct, Suite A, Maryville, IL 62062. Email: info@myscratchoffs.com. Phone: 618.416.1623.
What days do you ship orders on?
Monday – Friday: 8:30 a.m. – 4:30 p.m. CST. We are closed on ALL Federal Holidays. Shipments will be made the following business day.
How long does it take to process my order?
Regular Orders: Usually 1 business day. Cutoff time is approx. 7 a.m. — orders placed after that time will not be processed until the next business day. Orders with special notes or customization requests may be delayed.
Custom Message Lotto Replicas: 1–2 business days. Please type your message exactly as you'd like it to appear — orders with no message listed will be delayed.
Custom Scratch Off Card Orders: Processing time varies. Contact us for a timeline before ordering.
How long does it take to ship and receive my order?
Shipping times depend on the shipping option you select. We do not guarantee delivery dates. Use our Shipping Calculator in the cart — enter your zip code and click Calculate Shipping to see options and transit times.
Note: USPS First Class Mail does not have a guaranteed transit time. If your order is time-sensitive, contact us before purchasing.
Do you provide tracking numbers?
Tracking numbers are provided for Custom Message Lotto Replica Cards and Special Order Custom Cards. Standard orders ship without individual tracking. Contact us at info@myscratchoffs.com if you have questions about your shipment status.
Do you ship internationally?
Yes, we gladly ship internationally. At checkout, choose Add Shipping and select International Shipping, then select the appropriate shipping method.
Please note we cannot be held responsible for international shipping transit times due to customs clearance. The customer is responsible for all customs fees and taxes upon arrival in their country, except for USPS First Class Mail packages to Canada, which have customs fees pre-paid.
What happens if my package is lost or not delivered?
If your tracking shows delivered but you have not received your package, or if your package appears stuck in transit, contact us immediately at info@myscratchoffs.com. You must notify us within 10 calendar days of the marked delivery date or final estimated delivery date.
Do not file a claim directly with USPS or UPS — as the shipper, we must initiate and manage all carrier claims. Filing independently may void your eligibility for a replacement or refund.
Can I change my shipping address after placing an order?
We are unable to change shipping addresses once an order is placed. All orders ship to the address entered at checkout. Any address corrections made through UPS after shipment will incur an address correction fee, which is the customer's responsibility.
Do you require a signature for delivery?
Yes, a signature confirmation is required for all orders totaling $100.00 USD or more. These orders ship via UPS Ground. My Scratch Offs is not responsible for loss or damage on any order signed for prior to inspection upon delivery.
What if my order is returned to you as undeliverable?
Any order returned to us as undeliverable will have the product total refunded upon receipt, less the original shipping costs paid by My Scratch Offs and any return shipping costs or fees. Please double-check your shipping address at checkout to avoid delays.
How Do Scratch Offs Work?
What is a scratch off card?
A scratch off card is a card or ticket with a special scratch off coating over a hidden area. You scratch the coating away with a coin or scratcher chip to reveal a message, prize, or game result underneath.
How does the scratch off coating work?
The scratch off coating is a latex-based material applied over a printed area. It adheres firmly until scratched, to reveal what's underneath.
What do I use to scratch off the coating?
Use a coin or scratcher chip for best results. Do not use fingernails, as they may not remove the coating cleanly or not at all.
Are scratch off cards reusable?
No. Once the scratch off coating is removed, it cannot be reapplied. Each card is designed for a single-use reveal.
Can kids use scratch off cards?
Yes! Our scratch off products are designed with classroom and family use in mind. Always supervise young children during use.
Are scratch off cards safe?
Yes. Our scratch off coatings are non-toxic and safe for general use. Always supervise young children.
What is the difference between a scratch off card and a scratch off sticker?
A scratch off card is a standalone card with the coating pre-applied. A scratch off sticker is an adhesive sticker/label you apply yourself over a message you've written or printed on a card.
Can I see through the scratch off coating before scratching?
No. The coating is considered a blackout layer and fully opaque to conceals the message or prize underneath until scratched. It is light impermeable.
How durable is the scratch off coating?
The coating is durable enough for normal handling and mailing. Avoid excessive moisture or heat, which may affect the coating.
Do scratch off cards work for mailing?
Yes! Many customers mail our scratch off cards as surprise announcements or gifts. We recommend placing them in a protective envelope or sleeve.
What is a DIY scratch off card?
Our DIY scratch off cards include a blank reveal area and scratch off stickers. Simply write your message, prize, or surprise in the blank area using a permanent marker, apply the scratch off sticker over it, and your recipient can scratch it off to reveal the hidden message.
What writing utensil should I use to write on DIY scratch off cards?
A marker works best. Pencil and pen are not recommended as they may leave indentations or not adhere well to the surface. Markers are not included.
Can I use a stamp instead of writing by hand on DIY cards?
Yes! Many customers use rubber stamps with ink pads for a clean, professional look on DIY scratch-off cards. We recommend allowing the ink to fully dry, before applying the scratch off sticker.
How many cards come in a DIY pack?
DIY scratch off cards are available in packs of 20, 50, 250, and 500.
Can I order DIY scratch off cards in bulk?
Yes! Bulk packs of 250 and 500 are available with bulk pricing. Contact us for wholesale quantities beyond that.
What sizes are available for DIY scratch off cards?
All DIY scratch off cards are in a 3" x 4" size.
Can I use DIY scratch off cards for teacher rewards?
Absolutely! DIY scratch off cards are one of our most popular products for classroom reward systems, student incentives, and teacher appreciation.
Are DIY scratch off cards good for party games?
Yes! Write prizes or game outcomes under the scratch off area and use them as party game cards, raffle tickets, or prize reveals.
Can I write on both sides of a DIY scratch off card?
The scratch off coating is only on one side. You can write or print on the back of the card freely.
Do DIY scratch off cards come with instructions?
Basic usage instructions are included. Write your message in the blank area with a marker, affix the scratch off sticker, then distribute for recipients to scratch and reveal.
Scratch Off Stickers
What is a scratch off sticker?
A scratch off sticker is an adhesive label with a scratch off coating on one side. You write or preprint your message on a card, apply the sticker over it, and the recipient scratches to reveal the message.
What surfaces can I apply scratch off stickers to?
Scratch off stickers adhere to paper, cardstock, envelopes, gift tags, and most smooth surfaces. Avoid textured or porous surfaces for best adhesion.
What sizes are scratch off stickers available in?
We offer scratch off stickers in multiple sizes and shapes. Check individual product listings for current options.
How many scratch off stickers come in a pack?
Scratch off stickers are available in packs of 100, 250, 500, 1000, 2500, and more.
Can I order scratch off stickers in bulk?
Yes! We offer bulk pricing on large sticker orders. Contact us for wholesale pricing on quantities over 2500.
Are scratch off stickers waterproof?
Our stickers are designed for indoor use. Avoid prolonged exposure to moisture or water, which may affect adhesion and the coating.
Can I use scratch off stickers on invitations or cards?
Yes! Scratch off stickers are perfect for adding a surprise reveal element to wedding invitations, party invites, greeting cards, and more.
Do scratch off stickers leave a residue when removed?
Scratch off stickers are designed to stay in place once applied and are not intended to be removed. Attempting to remove them may leave residue.
Can I print on scratch off stickers?
Our DIY scratch off stickers are not designed to be printed over top. For fully printed custom stickers, contact us about our custom printing options.
Are scratch off stickers good for fundraisers?
Yes! Scratch off stickers are popular for school fundraisers, church events, and nonprofit campaigns. Apply them over prize or donation amounts for a fun reveal.
Scratch Off Game Cards
What is a scratch off game card?
A scratch off game card is a pre-designed card with a game format — such as match-to-win or reveal-a-prize. You write in the outcomes or prizes using a marker, then distribute to players.
How many cards come in a scratch off game pack?
Game card packs typically include 24 non-winning cards and 2 winning cards, for a total of 26 cards per pack.
How do I know which cards are winners?
Winning cards are marked with a removable sticker for easy identification during setup. Remove the sticker before distributing.
Can I get extra winning cards?
Yes! Extra winning cards are available. Contact us to add additional winners to your order.
What games are scratch off game cards good for?
They're great for party games, classroom activities, corporate team events, fundraisers, trade shows, and any event where you want an interactive prize reveal.
Can I customize the prizes on scratch off game cards?
Yes! Write your own prizes or outcomes in the blank areas using a marker before distributing the cards.
Are scratch off game cards reusable?
No. Once scratched, the coating cannot be reapplied. Each card is for single use.
What themes are available for scratch off game cards?
We offer a variety of themed game cards for holidays, seasons, and general use. Browse our collections for current designs.
Can I use scratch off game cards for a school carnival?
Absolutely! Scratch off game cards are a huge hit at school carnivals, fairs, and fundraising events.
Are scratch off game cards good for corporate events?
Yes! They're popular for trade show giveaways, employee appreciation events, product launches, and corporate parties.
DIY Scratch Off Cards
What is a DIY scratch off card?
A DIY scratch off card comes with a blank area and a pre-applied scratch off coating. You write your message in the blank area using a marker, and the recipient scratches to reveal it.
What marker should I use to write on DIY scratch off cards?
A marker works best for writing in the blank area. Pencil and pen are not recommended as they may leave indentations or not adhere well to the surface. Markers are not included with your order.
Can I use a stamp instead of writing by hand on DIY scratch off cards?
Yes! Many customers use rubber stamps with ink pads for a clean, professional look on DIY scratch off cards.
How many cards come in a DIY scratch off pack?
DIY scratch off cards are available in packs of 20, 50, 250, and 500.
Can I order DIY scratch off cards in bulk?
Yes! Bulk packs of 250 and 500 are available with bulk pricing. Contact us at info@myscratchoffs.com for wholesale quantities beyond that.
What shapes and sizes are available for DIY scratch off cards?
We offer multiple card shapes and sizes. Check individual product listings for available options.
Can I use DIY scratch off cards for teacher rewards?
Absolutely! DIY scratch off cards are one of our most popular products for classroom reward systems, student incentives, and teacher appreciation gifts.
Are DIY scratch off cards good for party games?
Yes! Write prizes or game outcomes in the blank scratch off area and use them as party game cards, raffle tickets, or prize reveals at any event.
Can I write on both sides of a DIY scratch off card?
The scratch off coating is only on one side. You can write or print freely on the back of the card.
Do DIY scratch off cards come with instructions?
Yes, basic usage instructions are included. Write your message in the blank area with a marker, then distribute for recipients to scratch and reveal.
Are DIY scratch off cards safe for kids?
Yes! Our DIY scratch off cards are designed with classroom and family use in mind. Always supervise young children during use.
Can I use DIY scratch off cards for wedding or baby shower games?
Absolutely! DIY scratch off cards are a fun and interactive addition to wedding showers, baby showers, gender reveals, and any celebration where you want a surprise reveal moment.
Pack Sizes & Bulk Orders
What pack sizes are available?
DIY cards are available in 20, 50, 250, and 500 packs. Scratch off stickers are available in 100, 250, 500, 1000, and 2500 packs. Game cards come in packs of 26. Custom printed cards are available in bulk quantities.
Do you offer bulk pricing?
Yes! Bulk pricing is available on larger pack sizes. The per-unit price decreases as quantity increases.
Can I mix and match products in a bulk order?
Contact us directly at info@myscratchoffs.com to discuss mixed bulk orders and wholesale options.
Is there a minimum order quantity?
Minimum order quantities vary by product. Check individual product listings or contact us for details.
Do you offer wholesale accounts?
Yes! We work with schools, churches, nonprofits, and businesses on wholesale orders. Contact us at info@myscratchoffs.com for wholesale pricing.
Can I order samples before placing a bulk order?
Contact us to discuss sample options before committing to a large order.
How long does it take to process a bulk order?
Non-custom bulk orders ship within 1-2 business days. Custom bulk orders vary — contact us for a production timeline.
Can schools place purchase orders?
Contact us at info@myscratchoffs.com to discuss purchase order options for schools and educational institutions.
Do you offer discounts for nonprofits or fundraisers?
Contact us to discuss pricing options for nonprofit organizations and fundraising events.
Can I reorder the same bulk order easily?
Yes! Contact us with your previous order details and we can help you reorder quickly.
Custom & Fully Printed Scratch Off Cards
What is a fully custom printed scratch off card?
A fully custom printed scratch off card is a card designed entirely with your artwork, logo, branding, or message, printed professionally and coated with a scratch off area that reveals your custom content underneath.
What sizes are available for custom printed scratch off cards?
Custom scratch off cards are available in 2" x 3.5" (business card size), 3" x 5" (index card size), 4" x 6", and 5" x 7" Contact us if you need a different size for your project.
Do I need to provide print ready artwork?
We recommend print ready files for the best results. Accepted formats include PDF, AI, EPS, and high resolution PNG or JPG files at 300 DPI or higher. Contact us before ordering if you need design assistance.
Can I see a proof before my custom scratch off cards are printed?
Yes! A digital proof is provided for your approval before we go to print. No order goes into production without your sign off.
How long does it take to receive my custom scratch off card order?
Custom scratch off card orders typically have a production time of 14 business days from time of payment and receiving all files to start on your design. Rush options may be available — contact us for details.
What can I put under the scratch off area on a custom card?
Anything you'd like — a discount code, prize amount, winning message, personalized note, or surprise reveal. You provide the content and we handle the printing and scratch off coating.
Can I use custom scratch off cards for corporate promotions?
Absolutely! Custom scratch off cards are a powerful marketing tool for grand openings, trade shows, product launches, loyalty programs, and corporate giveaways.
Are custom scratch off cards good for school fundraisers?
Yes! Custom scratch off cards are popular for school fundraisers, nonprofit campaigns, and church events. Contact us for bulk fundraiser pricing.
Can I order custom scratch off cards for a wedding or special event?
Yes! Custom scratch off cards make unique save the dates, wedding game cards, gender reveal cards, and personalized gifts for any special occasion.
Is there a minimum order quantity for custom printed scratch off cards?
Minimum order quantities vary by size and design. Contact us at info@myscratchoffs.com for current minimums and pricing tiers.
Can I reorder custom scratch off cards using the same design?
Yes! Contact us with your previous order details and we can reprint using your approved artwork on file.
What is the difference between a DIY scratch off card and a fully custom printed scratch off card?
A DIY scratch off card has a blank area where you write your own message by hand using a marker. A fully custom printed scratch off card is professionally printed with your complete design, branding, and message — no writing required.
Custom Lotto Replica Scratch Off Cards
What is a custom lotto replica scratch off card?
A custom lotto replica scratch off card looks and feels like an authentic lottery ticket but instead of a cash prize, it reveals your personalized message. They are for entertainment purposes only and have no redemption value.
How do I add my custom message to a lotto replica scratch off card?
Enter your message in the Custom Message box at checkout. Messages are limited to 30 characters including spaces and punctuation, and will be printed under the Prize Box scratch off area on your card.
What occasions are custom lotto replica scratch off cards perfect for?
Custom lotto replica scratch off cards are popular for proposals and engagements, pregnancy and gender reveal announcements, gift reveals, birthdays, holidays, and any special celebration where you want to surprise someone in style.
Are lotto replica scratch off cards legal?
Yes! Our lotto replica scratch off cards are clearly marked for entertainment purposes only and have no cash redemption value. They are novelty items and not actual lottery tickets.
What designs are available for custom lotto replica scratch off cards?
We offer several lotto replica designs including White Ice 7s, Purple Diamonds Forever, Rose Gold Riches, and more. Each features an authentic look and feel with your custom message printed inside.
How long does it take to process a custom lotto replica scratch off card order?
Custom lotto replica orders typically process in 1 to 2 business days. Please make sure to type your message exactly as you would like it to appear — orders with no message listed will be delayed.
Can I order custom lotto replica scratch off cards in bulk?
Yes! Bulk pricing is available for large orders. Contact us at info@myscratchoffs.com for bulk and wholesale pricing on custom lotto replica scratch off cards.
Can I use custom lotto replica scratch off cards for corporate events or promotions?
Absolutely! Custom lotto replica scratch off cards are a creative and memorable giveaway for corporate events, trade shows, grand openings, holiday parties, and employee appreciation events.
Party, Event & Wedding Use
Can I use scratch off cards for a wedding?
Absolutely! Scratch off cards are a unique and memorable addition to any wedding. Use them as save the dates with a hidden reveal, wedding game cards for guests, table activities, or personalized favors that guests scratch to reveal a special message.
Are scratch off cards good for baby showers or gender reveals?
Yes! Scratch off cards and scratch off stickers are one of the most popular ways to do a gender reveal or baby shower game. Write "It's a Boy!" or "It's a Girl!" under the scratch off area and let guests scratch to find out together.
Can I use scratch off cards for a birthday party?
Definitely! Use DIY scratch off cards or scratch off game cards as party games, prize reveals, or fun activities for guests of all ages. They work great for kids' parties, milestone birthdays, and adult celebrations alike.
Are scratch off cards good for corporate events or trade shows?
Yes! Scratch off cards and scratch off game cards are a proven engagement tool at trade shows, grand openings, product launches, and corporate parties. Use them to reveal prizes, discounts, or special offers to drive booth traffic and excitement.
Can I use scratch off stickers on party invitations or event programs?
Yes! Scratch off stickers are perfect for adding a hidden reveal element to party invitations, event programs, menus, or place cards. Simply write your message underneath and apply the sticker on top for a fun interactive touch.
Can I order scratch off cards in bulk for a large event?
Yes! We offer bulk pricing on DIY scratch off cards in packs of 250 and 500, and bulk quantities on scratch off stickers. Contact us at info@myscratchoffs.com for event pricing and wholesale options for large orders.
Teacher & Classroom Use
Are scratch off cards good for classroom rewards?
Absolutely! Scratch off cards are one of the most popular teacher reward tools for motivating students. Write a prize, privilege, or encouraging message in the blank area and let students scratch to reveal their reward.
What scratch off products work best for teacher rewards?
DIY scratch off cards are the most popular choice for teachers. They come in fun shapes and themes, are easy to write on with a marker, and are available in bulk packs of 250 and 500 for the whole school year.
Can I buy scratch off cards in bulk for my entire school?
Yes! We offer bulk pricing on packs of 250 and 500 for DIY scratch off cards, and bulk quantities for scratch off stickers. Contact us at info@myscratchoffs.com for school or district level wholesale pricing.
What grade levels are scratch off reward cards appropriate for?
Scratch off reward cards are popular across all grade levels — from kindergarten through high school. They work great for individual student rewards, whole class celebrations, and reading or behavior incentive programs.
Can I use scratch off cards for a classroom game or activity?
Yes! Scratch off game cards and DIY scratch off cards are perfect for classroom review games, trivia, spelling bees, math challenges, and any activity where you want to add an element of surprise and excitement.
Are scratch off cards safe to use in the classroom?
Yes! Our scratch off products are non-toxic and designed with classroom use in mind. Always supervise younger students during use.
Can I use scratch off stickers on student papers or certificates?
Yes! Scratch off stickers are a great way to add a hidden message or reward to student papers, certificates, reading logs, or behavior charts. Simply write the reward underneath and apply the sticker on top.
Do you offer purchase orders for schools?
Contact us at info@myscratchoffs.com to discuss purchase order options for schools and educational institutions. We are happy to work with teachers, schools, and districts on bulk scratch off card orders.
