Shipping policy
My Scratch Offs offers a wide variety of shipping options, to meet your time line and cost needs. We ship all non-custom orders within 1-2 business days. Custom order processing time varies; contact us for details. Transit times begin once the product has been shipped. You will be emailed a tracking number and you can check the status at any time by emailing us at: info@myscratchoffs.com.
By completing your purchase, you agree/understand the following:
-We will require a signature confirmation for all order deliveries totaling and over $100.00 USD and will ship via UPS Ground.
-My Scratch Offs is not responsible for loss/damage on any order signed for prior to delivery through UPS.
-Any address corrections made through UPS post shipment will require an address correction fee. The customer is responsible for any address correction fee through UPS and will be billed by My Scratch Offs.
-International Orders: All customs/VAT fees are the responsibility of the consumer.**
-USPS First Class Mail Packages to Canada will have customs/fees/taxes pre-paid. Only Canada USPS First Class Mail will have customs fees pre-paid. Customs/fees/taxes for all other countries/methods of delivery will be the responsibility of the customer.
Shipping times depend on the shipping option you select. You can use our Shipping Calculator feature in the shopping cart. Input your ship-to zip code and hit “Calculate Shipping” to determine options.
You can see the current transit times from the shipping carriers we utilize by clicking on the following links:
USPS*: https://www.usps.com/ship/mail-shipping-services.htm
*Please note that USPS 1st Class Mail does not have a guaranteed transit time. If your order is time sensitive, please contact us prior to purchase.
UPS: https://wwwapps.ups.com/ctc/request?loc=en_us
DHL: http://www.dhl.com/en/express/shipping.html (click on “Get Rate and Time Quote” on left hand side of page)
-Use sites to calculate time only. Our site will provide the correct shipping charge.
-My Scratch Offs cannot guarantee any delivery date. All transit times provided by our shipping carriers are to be used as a guide only.
